The hotel was very good and we had no complaints. The Booking.com service I used to reserve two rooms was absolutely the worst customer experience ever. Fortunately the hotel reservation agent was able to sort out the issues. Although we paid in good faith months ago, this booking service only released the funds for one room. Consequently, we were waiting for an hour at the front desk to check in and missed part of the event we came to Hartford to see. With much help and kindness from the hotel reception agent and the hotel manager, we were able to secure both rooms. We cannot thank them enough for going out of their way to help us. The Booking.com agent was the worst and failed to help both the hotel and us resolve the booking error made by their service.
Beautiful city if you stay at the right place. There's a lot to explore. The food was delicious and I was unaware of this beforehand because it can actually be really hard to find the good places when trying to look them up. It's almost better to drive around until you see something you might want to check out. For reference I ate at the Max Downtown and Trumbull Kitchen. Also there are parking garages literally everywhere. Just be aware of their closing times.
The hotel was great. I came in on the train which was a two minute walk to the hotel. We dined at Black Eyed Sally's which was a very short walk from the hotel. Also, we enjoyed walks in Bushnell Park. The woman minding the Continental Breakfast section, was very pleasant however there were items missing such as butter and I expected more fresh fruit like apples and oranges. Overall, my stay was enjoyable.
Excellent location! Easy to get around! Clean & friendly. Restaurants were closed due to covid. food and snacks were available in lobby to purchase which was very convenient and 24/7 free coffee/tea!
The security guard at the location was very nice and very helpful. The price was reasonable and it was close to the University of Hartford, which we were visiting with our daughter. Parking was available onsite, though we weren't made aware of this until we were already there and we had to pay extra for that. The host was also very responsive to my messages with each issue that arose.
Loved the set up, felt clean enough that somone like me who hates hotel rooms was comfortable enough to sleep in the bed without pulling my personal sheets out. I'm a smoker so tho I couldn't smoke inside, the outside area was fine and there were no issues with my smoking outside in the front. Felt safe with the 2nd lock being on the door and neighbors were a respectful volume.
The host communications as well as the apartment itself were lovely. The apartment has been set up for ease of use - you can cook, relax, work. All modern conveniences are provided. All of our party found the accommodations comfortable. We were also within a short walking distance of Pratt Street and of course all the local sights of Hartford, including the park and the Wadsworth.
Staff very helpful and friendly. Breakfast was good although making tea was not easy! Good location for walking in the downtown area. Also well situated for public transport to and from the airport and the Westfarm mall. Loved out 2 bedroom suite but would have liked a better view for the price charged.
Hartford
Excellent views over the Hartford Skyline. Apartment beautifully and tastefully decorated, bed was super comfy, great water pressure in the shower, rooms are spacious. Used both the washer and dryer which were great. A truly lovely apartment with a super responsive host.
This was the scariest hotel I have ever stayed at. The first room we were out in reeked of cigarette smoke and we asked to be moved. The elevator reeked of weed. The property was old and run down and very very dated
I liked the central location and price. I really appreciated the free parking. The apartment, linens, and towels were clean. It was freezing in Hartford, but the apartment was warm. Will definitely stay again.
this is my second stay at this hotel, very comfortable and easy access to the convention center next door. as well having a Starbucks coffee shop in the hotel too. Will stay again every time I visit.
good location attached parking easy access from parking to hotel connected
Good Hotel, close to parking garage in dowtown Hartford.
The Hotel is close to the Highway. Friendly reception.
Hartford
Location is ok, the hotel is a dump!