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The Springhill Suites was the issue. Prince Frederick beautiful area. This trip was a quick getaways for my family. I took my disabled mother and reserved a handicapped suite upon booking. Upon arrival on Friday, July 21, 2022 at 10:00pm; it was stated to me that my reservations just seen two hours previously a. No handicap room was available the entire 2 day stay. I struggle to give my disabled mother a shower to avoid falling, I ask for a bath mat. (I'll have to check my receipt to see if I was charged for a bath mat). I booked two rooms: No hot water the entire day and night. I was told maintenance would not be available until the morning at 2:00 a..m. Mold odor in each room. No available. Daughter extremely allergic. No sick. Asked for extra towels and washcloths, I was told to bring the dirty towels and washcloths to the front desk when ready for new ones, " ...to keep the cycle of clean towels coming". I was told the room service cleans the rooms every two days! Even the second day did not restock rooms with toiletries nor towels and washcloths. Ask maid service in hallway for trash can liners. Had to empty my own trash. Said , " I have bags. I am not assigned to clean your room though." Rooms pull out sofa bed spill stains. Needless to say we did not use the sleep sofas. Day manager Rosa never available to discuss issues. Spent 2 nights miserable nights in two seperate rooms. I have spent many nights in hotels on business and pleasure and don't mind spending for services that i book for . However, this was the worst! Not worth $830! I will be speaking to Headquarters for a refund!