Five-Star Hotels in Cusco

It is Beautiful old convent that has been converted to a luxury hotel, spa areas is very nice and the massage we had was excellent. The breakfast was excellent with some local exiting chooses like the ham

Excellent experience, really kind and helpful staff, helped us to deal with altitude sickness. Hotel itself has oxygen supply in the bathroom, and can also provide big oxygen bottle to the room, you can use it overnight. Breakfast is great, facilities great. Everything is excellent. Will definitely choose this hotel again if we go to Cusco in the future.

We travel a lot and this must be up there as one of the best hotels we stayed at. The place is exquisite. The staff just extraordinary - went out of their way in every aspect.

I stayed here with my sister for one week. We are Australians and in our thirties. We absolutely loved our time at Casa Cartegena. The staff were so welcoming and made great recommendations about local restaurants (food is incredible in Cusco). We really enjoyed our breakfast each morning in the tranquil garden (recommend the crepes!), and each evening Pisco sours together with delicious snacks were delivered to our room. Beds were very comfortable and made up each day, complete with chocolate on the pillow. One of the most enjoyable hotel stays of our lives!

The hotel has a great Location and is walking Distance to Most of the Important landmarks in Cuzco. The Restaurant is outstanding has the best Lomo Saltado in Cuzco. The Room was elegant and spacious

It was a big pleasure to celebrate our anniversary here. The location, the food, the service and the staff - everything was great!

Everything, I have not ever seen a hotel with that much attention to detail and such a great service. It’s extraordinary.

I had the immense pleasure of staying at this charming colonial-style hotel during my recent visit to the city of Cusco. From the moment I crossed its majestic doors, I was embraced by the warm and hospitable atmosphere that characterizes this place. Every corner of the hotel exudes a timeless elegance that harmoniously combines with modern amenities, providing a dreamlike experience. The hotel staff deserves a special mention. Their professionalism and dedication are palpable in every detail, from the impeccable cleanliness of the rooms to the personalized attention in every interaction. Each member of the staff seems to work in perfect harmony, creating an environment of collaboration and excellence that results in a truly memorable experience for guests. I would like to especially thank the reception team, whose cordial and efficient service facilitated my stay from the very first moment. Also, the housekeeping team, whose diligence and meticulousness ensured that each day began in a clean and welcoming environment. Last but not least, the restaurant staff, whose kindness and high-quality cuisine made every meal a true celebration. In summary, my brief stay at this hotel not only met but exceeded all my expectations. I highly recommend this establishment to any traveler seeking a haven of tranquility, luxury, and exceptional service. Daniel & Ewelina ZAPATA

The host is kind and makes your stay comfortable and lovely.

Everything was pretty good overall. All email communications with Gustavo were great prior to our stay and during. We originally booked on booking.com at a very high price and kept looking and got a much better deal.....so I'd suggest if you're paying approx $250 USD it's a good deal. Food was great, grounds are immaculate (loved the 🦜 & all the 💐's), pool was nice and cold but great when in the sun for abit! We were there 2 nights/ 3 days for the sole purpose of relaxing and that's sure what we did. As mentioned in prior reviews, we found Peruvian families on site using the facilities and their clothing everywhere by the pool and grounds...maybe lockers should be provided for this. Only 6 lounge chairs by the pool, so not really good in that sense when hotel guests who are paying can't even get access. Also tables to put drinks on would be good (I think I also only saw 1 of those and again occupied by non-hotel guests). It would be nice if they had the theatre in English as well maybe at a different time. We couldn't get the TV to work really nor in English even after the maintenance guy came. We had several mosquitoes in the room upon check in, however was quickly rectified with a call to the desk and a lady came to spray and put plug ins. Woukd have been nice if we had clean chairs outside on the balcony for morning coffee (they were covered in bird poop) so we layed towels down on them as they were a tad tough to get clean. Yolanda at breakfast was exceptional. Went above and beyond for Us. We were also celebrating our Anniversary and they added a little nice touch to Our room upon arrival. We found it very clean, quiet, great food (make sure to save room for the Aranwa Experience desert....it's exceptional and have your phone ready for a video!). We had a pisco sour demonstration and it was awesome as we made our own & then got to consume them. They were delicious!!.