Five-Star Hotels in Cusco

Friendly accommodating staff. Excellent attention to detail, great location. Lots of free tea to help with altitude sickness. Breakfast was a real treat.

Amazing stay, very nice people, very nice place, very quiet at night, it was amazing. The Pisco Sour at the bar is really good, the breakfast is awesome.

Everything top notch good attention to all details, amazing paintings around the hotel , great room! Outstanding breakfast , great service, airport shuttle great ! 1000% for everything !

Esthetic, design, spa, service for more than decent price

Loved everything! Location great, just a 10min walk to the plaza de Armas, near cathedral, near really good restaurants, near shops, staff was excellent, very clean and spacious rooms and bathroom!

Great service. The hotel employees all understand great customer service.

The hotel is beautiful. The charm of the old, with the comfort of the modern rooms. The concierge service was great for the tours and restaurants. Our driver during the transfers was great, as was our guide Hugo! We had an amazing time. The restaurant inside the hotel is great, as well as the one at Monastério (which is also a Belmond across the street). The complimentary mini bar is a great addition and we loved the small surprises/ beauty products in our room. You will see a lot of small details like covers on the water balls or small attentions during the turndown service.

Breakfast was great. Our room faced the square so very noisy during the night. Staff very helpful, professional and attended to our needs.

Everything was pretty good overall. All email communications with Gustavo were great prior to our stay and during. We originally booked on booking.com at a very high price and kept looking and got a much better deal.....so I'd suggest if you're paying approx $250 USD it's a good deal. Food was great, grounds are immaculate (loved the 🦜 & all the 💐's), pool was nice and cold but great when in the sun for abit! We were there 2 nights/ 3 days for the sole purpose of relaxing and that's sure what we did. As mentioned in prior reviews, we found Peruvian families on site using the facilities and their clothing everywhere by the pool and grounds...maybe lockers should be provided for this. Only 6 lounge chairs by the pool, so not really good in that sense when hotel guests who are paying can't even get access. Also tables to put drinks on would be good (I think I also only saw 1 of those and again occupied by non-hotel guests). It would be nice if they had the theatre in English as well maybe at a different time. We couldn't get the TV to work really nor in English even after the maintenance guy came. We had several mosquitoes in the room upon check in, however was quickly rectified with a call to the desk and a lady came to spray and put plug ins. Woukd have been nice if we had clean chairs outside on the balcony for morning coffee (they were covered in bird poop) so we layed towels down on them as they were a tad tough to get clean. Yolanda at breakfast was exceptional. Went above and beyond for Us. We were also celebrating our Anniversary and they added a little nice touch to Our room upon arrival. We found it very clean, quiet, great food (make sure to save room for the Aranwa Experience desert....it's exceptional and have your phone ready for a video!). We had a pisco sour demonstration and it was awesome as we made our own & then got to consume them. They were delicious!!.

Everything was just perfect since we’ve entered the hotel. The staff, the room, the food. All the facilities were great. It’s one of the best our experience! Thank you for that!