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About this property

Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbour. Fresh, local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbour or the estuary. Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients. The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow’s bustling centre is less than 5 minutes’ walk away. Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (9.8)

    • Breakfast info

    • Continental, Full English/Irish, Vegetarian, Gluten-free


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 double bed
2 single beds
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Neil
    Italy Italy
    Lovely spot right on the harbour, comfortable room and great food. Staff very welcoming and happy to find a safe place for my bike, always a good measure.
  • Wendy
    Australia Australia
    Quirky getting to our room, up and downstairs, through doors, was fun and the amazing staff will help with bags so no need to to be put off - Thankyou Amy
  • Alexander
    United Kingdom United Kingdom
    We paid for a room with a view and think we got the best one in the hotel. Straight into the harbour, stunning. Huge room with a very comfortable bed. Delicious breakfast with premium ingredient’s. All staff very nice .
  • David
    New Zealand New Zealand
    Great location. Parking close by. Nice staff. Nice breakfast included.
  • Elaine
    France France
    The car park right in front of the hotel was really handy. The building is very old and so very charming. Staff very pleasant and the breakfast was excellent.
  • Karen
    New Zealand New Zealand
    Excellent breakfast, great choice and hot breakfasts cooked well.
  • Linda
    United Kingdom United Kingdom
    lovely room and excellent breakfast. V helpful staff
  • Derek
    United Kingdom United Kingdom
    Perfect location for a visit to Padstow with great harbour view. Parking is in a public car park opposite that was extremely busy even on a Thursday in September. Superb breakfast.
  • Dawn
    United Kingdom United Kingdom
    The dual aspect view of the harbour and the fishing docks was great for people watching, and beautiful in the morning with a cup of excellent coffee provided in the room. Staff were really friendly and always very helpful.
  • Katharine
    United Kingdom United Kingdom
    We loved the location, convenient access from the car park. We loved how clean the whole place was kept, the cleaners always asked us if we needed anything if we were still in our room. All the staff were so friendly and the cooked breakfast was...

Hotel surroundings

Restaurants

1 restaurant on site
  • Restaurant #1
    • Cuisine
      British • Seafood • Local
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free

House rules

The Old Custom House takes special requests - add in the next step!
Check-in
From 16:00 to 21:00
Check-out
From 08:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercardMaestroSolo Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.