Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

Please note that a 50% non-refundable deposit payment is required for group booking (of 10 or more rooms) upon booking confirmation to guarantee your reservation.

Please contact the property directly for more information using details from the Booking Confirmation.

Tourism Tax of RM10 per room per night, imposed by the Federal Government on non-Malaysian nationals or non-permanent residents holding a MyPR card, if applicable, should be settled directly upon check-out and is not included in the above rate.

Peak period policy : A non-refundable deposit equivalent to the room rate for the first night will be charged on your credit card for every room booked within 5 days prior to arrival date. This including: weekends, Malaysian School Holidays, year-end Christmas/New Year season and other peak dates defined by the hotel such as Summer Holidays.

Prevailing taxes may be subject to change by the local government.

As part of our ongoing commitment to enhance our guest experience, Hard Rock Hotel Penang will be undertaking phase 1 of our scheduled renovation works for selected rooms from 01 March 2026 until November 2026.

During this period, the hotel will continue to operate as usual with the remaining rooms available for booking. All hotel facilities, including restaurants, swimming pool and gym will remain fully operational. Please note that noise disruption will be limited to 10am until 6pm daily.

Rock Royalty Lounge will be temporarily closed during the rooms renovation period(Mar-Nov 2026)

Please be advised that our Rock Royalty Lounge will be temporarily closed during the rooms renovation period(March-November 2026). During the club lounge closure, credit vouchers worth RM100 nett per room per night redeemable at any F&B outlet or Rock Spa will be provided in lieu of the club lounge benefits. Hotel credits must be utilised within the stay period, are non-refundable and non-exchangeable for cash, and unused balances will not be refunded. This benefit is not applicable to Room Only rate plans.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

入住時須支付 MYR 200 損壞押金。 您將透過信用卡支付費用。 您辦理退房後 14 天內將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。