Hotels near Mega Astana Shopping Centre, Astana

The St.Regis is a luxurious hotel, so regarding the equipment/amenities, you can expect it to be on the same level as other luxurious hotels. What makes the hotel so special is the extraordinary attentive attitude of the staff. Everyone tries to do the best, the attitude is very personalised, so they were even able to handle a backpacker like me, which is probably a type of traveler they do not deal with on a regular basis. I do not recall all names of the staff, but just to mention a few - the receptionist Assan, Beibarys who guided me through the hotel, the Butler Nikita, Tatyana from the Spa… But also all the others had a very good attitude. One person I would like to especially point out is Sabina from the restaurant. She not only provided an extremely professional, friendly and customer oriented service during the breakfast, but she even organised a bottle of Shubat for me since she knew that I wanted to try it. And most important - she told me about the city Kostanay, which I did not know before but now I have on the top of my bucket list if I visit Kazakhstan again. The hotel might be located a bit far from the main sights, but in a very nice, calm and comfortable area on the riverside.

Great location, staff, comfortable hotel.

Great stay - fantastic breakfast, spacious room with heated flooring and unlimited spa use included. One of the best hotels we have ever stayed in

Thanks to Akmaral (on reception), she was very operationally. Apologized for inconvenience and did her best to our comfort. We will enjoy again.

Nice modern rooms Breakfast was super. a very good spa

Very good hotel, nicely decorated and super clean. Bedrooms are spacious with a proper separated bathroom. Staff is very helpful. Particularly appreciated the breakfast (included), a lot of options and very good.