Luxury Hotels in Fortuna

Everything! Exceptional service! Friendly staff and great extras such as the free shuttle

The view from the rooms is a spectacular one of Arenal Volcano and the amazing flora in the area. The staff was so, so friendly and helpful, the rooms were very large and clean, the food was good - breakfast in particular - and we loved every minute there.

What makes this hotel so special is the service and surroundings - amazing thermal pool area surrounded by exotic tropical gardens. Nothing is better after a day's hiking, than returning to the hotel in the afternoon and soaking in one or more of the heated jacuzzis or having a drink at the heated main pool bar. The temperature of the pools ranged between 38° to 40° celsius and the water was refilled constantly with fresh water from the thermal springs. The staff were all so friendly and went out of their way to make us feel welcome and cater to our needs. Everyone from housekeeping (bed decorations with rose petals and a towel shaped like an elephant), to pool bar staff (top notch margaritas), front of desk staff (friendly check-in with many personal touches), restaurant staff (coffee replenished efficiently during rush hour) and front gate security entrance guard (jokes and banter as we were welcomed back like old friends after each days outing). These little touches across the board point to excellent management from the top. We had a beautifully decorated room, incredible bathroom with state-of-the-art shower and luxurious natural spa bath products. We booked a couples massage at the Loto spa and both the facilities and masseuses were great! We thoroughly recommend this for a great start to the vacation. The location of the hotel is on the main road so you do get some traffic noise but the convenience of being able to easily drive into La Fortuna and the warmth and efficiency of the staff more than made up for this. Plus our room had amazing views of the volcano and it was quite something to wake up and watch the sunrise from our balcony with the volcano in front of us.