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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Cheyenne, Wyoming
Positive section of review
Excellent location on Central Avenue with direct access to the Interstates. The hotel has its own parking space two blocks away but I was lucky and got a space in front of the Main Entrance. Friendly ladies at Front Desk upon arrival. Be prepared that this is a quirky and old hotel (1911) with a lot of history and not all modern conveniences which are standard in a modern hotel chain. Small bathroom, small room.
Negative section of review
No breakfast service, no complimentary coffee. However, there is a breakfast restaurant around the corner on 17th Street. Housekeeping is a disaster. The room was not clean, the bed sheets were not clean with stains on them, there was dust and the room was not vacuum cleaned. When I complained the Front Desk said that other guests also had complained about housekeeping (which did not help me much) and he showed me a handwritten list with complaints. He wanted to give me a refund but the procedure has to go through Booking.com which is cumbersome.
Los Angeles, California
Positive section of review
The staff were HORRIBLE. They were very unaccommodating and would not recommend if travelling with family. The manager does not care about anyone else but herself. WOULD NOT RECOMMEND
Negative section of review
STAFF
Santa Cruz, California
Positive section of review
The very helpful man on reception who helped us park oir RV
Negative section of review
The breakfast seating and buffet was nt clean.
Miami Beach, Florida
Positive section of review
Very friendly hospitality, top location
Palo Alto, California
Positive section of review
Food , simplicity , very soft bedsheets
Negative section of review
Indian staff at check in ( we are indian origin too ), he was rude and unwelcoming . Was very warm to other guests though
Brooklyn, New York State
Positive section of review
Modern style, big room, great view
Negative section of review
We spent two nights there and couldn’t use the rooftop bar due to private events. That was a bit unfortunate.
Rutherford, New Jersey
Positive section of review
Very close to MetLife stadium
Miami Beach, Florida
Positive section of review
Great location and beach
Negative section of review
Room allocation took a couple of days to sort out and it wasn’t brilliant room wise
Salt Lake City, Utah
Positive section of review
Great airport stay
Negative section of review
Nothing
New York, New York State
Positive section of review
great location
Negative section of review
shared bathroom was generally clean, but also quite gross at times. staff was not extremely helpful in setting that up properly. loud air-conditioning