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Monument Valley, Utah
Positive section of review
This lodge, along with The View Hotel, are the only accommodations inside Monument Valley. Since The View was fully booked for my dates, I chose this place as an alternative. Unfortunately, it fell short in terms of facilities and staff service, especially considering the high price. Even the sunrise view from the property was underwhelming. The only real advantage is its location.
Negative section of review
The facilities feel outdated, and the staff’s understanding of basic service is seriously lacking. From the front desk staff at check-in to the restaurant staff, their behaviour came across as unfriendly and careless—likely because they don’t have much competition in the area. The restaurant experience, in particular, was disappointing. The staff’s attitude was condescending, and the seating arrangement policy gave the wrong impression. I had both dinner and breakfast there. Dinner was fine, since the restaurant was packed and I didn’t care much about where I sat. But breakfast was another story. After watching the sunrise, we went in very early, when the restaurant was half empty. There were plenty of empty window tables (mostly four-tops), and the groups seated there were mostly couples. Yet we were guided to a smaller table away from the windows. When I asked to switch, the waitress insisted they had a “system” where they seated guests “in order.” That already didn’t make sense. I explained that I also needed more space for my laptop to work, and asked again for a four-top. Instead of accommodating, the waitress replied, “What do you need a bigger table for? You’re only two,” in a dismissive tone. When I pointed out the other couples already seated at window-side four-tops, she sighed and reluctantly moved us—not to a window seat, but to a corner table near the kitchen. Again, this was when the restaurant was still half empty, with several window tables available. When I asked why we couldn’t have a window seat, the waitress claimed those were reserved for four people only. Yet right in front of me, multiple two-person groups (all Caucasian, notably) were seated at those very tables. When I pointed this out, she rolled her eyes, muttered “Ok whatever you want,” and walked away mid-sentence. After breakfast, I raised the issue with the manager. Her response was, “Well, everyone here is nice and friendly to our guests, so I don’t know why that happened.
Boston, Massachusetts
Positive section of review
We can not use the toilet ,we wait 3 hour to change our room . The air condition sysystem was very loud .
Wilson, Wyoming
Positive section of review
Very comfortable, spacious and great location close to Tetons and Jackson
Negative section of review
Thin floors - could hear people upstairs waking around in the middle of the night
Denver, Colorado
Positive section of review
Great apartment in an historic house close to Denver city centre.
Fort Lauderdale, Florida
Positive section of review
Hotel was nice. Food was good. Pool was OK.
Negative section of review
Do not book this hotel through booking. Com if you are more than 2 people and want breakfast included. The hotel refused my children free breakfast even though we booked 5 to stay with breakfast included the hotel said booking.com only pay for 2 for breakfast. I wasn't the only person with this issue
Los Angeles, California
Positive section of review
Easy to get to with shuttle from LAX
Los Angeles, California
Positive section of review
Technology mixed with art…Very nice
Negative section of review
Only 3 parking spots available for guests
Anaheim, California
Positive section of review
Large room decent bed.
Negative section of review
Little run down
Evanston, Illinois
Positive section of review
Room was comfortable
Negative section of review
Breakfast wasn't that good
Williams, Arizona
Positive section of review
Great design