1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Spokane, Washington State
Positive section of review
The staff here were the highlight- very helpful and pleasant. Breakfast was simple but there was plenty of it to start the day. The hotel had a laundry which guests could pay to use which was great. there were items on sale at reception such as laundry powder and other essentials which were a decent price.
Negative section of review
The location isn't close to downtown if you dont have a car, but that is clearly indicated on the map. the No. 25 bus stops down the road if you need it.
New York, New York State
Positive section of review
Well maintained, clean and comfortable. Housekeeping were great. Close to Grand Central so really handy for LIRR airport connections.
Negative section of review
My room looked straight into the wall of the next building, so no view and limited natural light
Miami, Florida
Positive section of review
Close to airport (though shuttle wasn’t as frequent as other airport hotels)
Negative section of review
Very slow check in generally quite basic facilities for a Hilton. Towels were small and scratchy, limited toiletries and no complimentary water (taps were all hot water). Breakfast was ok - bit of a zoo though.
Brooklyn, New York State
Positive section of review
The location and hotel were fantastic. The room was clean and comfortable
Negative section of review
The staff weren’t particularly helpful nor quick with a request my partner had to make 4 times
Fredericksburg, Virginia
Positive section of review
Accessible and just what you need for a stop over.
Negative section of review
Needs updating
Miami, Florida
Positive section of review
The restaurant and the lobby with cafeteria etc
Negative section of review
The river view with some garbage
SeaTac, Washington State
Positive section of review
It was great. Perfect location and great staff
Negative section of review
We liked everything!
New Orleans, Louisiana
Positive section of review
Location, it is very near to French Quaeter
Negative section of review
I think this was the worst booking experience I have ever had with booking.com. First, even though we paid for a room with breakfast included, they told us that only two people could have free breakfast, and we had to pay extra for the other two family members staying in the same room. When we tried to explain our situation, the front desk staff was extremely rude and completely unwilling to help. Later, although we had already paid for the room and checked out, they did not release the hold they had placed on our credit card for two months, and I could not find any staff member who would listen and help me resolve the issue. I had to struggle for months just to get back the 600 dollars. In short, it was a terrible holiday experience.
Hawthorne, California
Positive section of review
Pool, jacuzzi, basket ball court, location
Negative section of review
Wasn’t clean enough, rooms run down
Brooklyn, New York State
Positive section of review
Breakfast good