Ryokans in Tokamachi

The staff was very helpful. I had a nice time there.

The staff were fabulous. Couldn’t do enough to make your stay wonderful and comfortable.

I don't know where to start.The in house onsen, the hospitality, the futon and tatami style, the food, the amenities, the shuttle to the ski resorts, the station and restaurants , and most importantly the people!

nice staff. excellent onsen (hot spring). delicious meal.

This place was lovely, I did book a 6 person room all to myself though! Very thoughtful staff who provided hot water for tea to your room, put a whole breakfast together for me when I was running a bit late on my second night, and swapped me to a non-smoking room when my original booking didn't say it was smoking. The breakfast was amazing value and the onsen was lovely. Because it's obviously popular during snow season it was super quiet which was welcome.

Great service and food. Iiyama line was suspended but they offered a shuttle from bus stop nearby. It really cheered me up with the real vibe of “yukiguni” and outdoor onsen when snow flowing over me.

Great stay. Food, atmosphere, hospitality Unforgettable. Will definitely come back. Special thanks to Taomi and Aye

The food at breakfast and dinner was varied and exceptional. All of the dishes I tried I liked , and they had a nice variety of western and Japanese. The room we had was huge and very comfortable. The onsen facilities were excellent, and very well kept. We are skiers and this hotel was very well setup for skiers. They have locker rooms for storage as well as changing, and on checkout day you can leave all your luggage , go ski, come back and change and then leave. But what makes this hotel a standout is the staff. I speak limited Japanese but had no issues communicating with the staff either speaking directly to them or using google translate. They are kind, patient and will do anything to help you. On checkout day, we went skiing and came back at 11:30 and needed to use the courier service taqubin which is conveniently located inside the hotel gift shop. However, we failed to notice beforehand that the shop takes a close break from 11:30 until 3:30 and our train leaves at 3;15. We were very stressed but the lady who runs the store and handles the courier said no problem, she would stay open just for us and give us time to change out of our ski clothes ,repack our ski gear and come back. It took us longer than we thought to repack and change because we had some trouble locating the ski bag as it was behind the counter in long storage. It didn’t matter, she still waited and when we finally finished she patiently helped us with the forms and everything was handled . When we left again for the station we had some time to wait so we purchased some small sweets and went back to give them to the staff as a thank you for all their exceptional efforts and help with our stay . They seemed genuinely surprised and happy and then walked out to wave us goodbye! How nice and a great happy surprise for us! We cannot recommend this hotel enough and we will be back someday.

The traditional style of the hotel was excellent. The whole place just oozes with relaxing vibes, the bedroom was lovely and clean - the beds very comfortable and the private Onsen is a must. Great staff too, so welcoming.

The super friendly staff, great onsen, huge room, yummy food.